Essatto

Support

Maximise your ROI

1. Maintenance Plans
2. Customer Support

Maintenance Plans

For maximum value from your investment in Essatto, we recommend an Annual Software Maintenance plan.

• Unlimited email and telephone support 9:00 AM - 5:00 PM EST, weekdays except holidays
• All published updates
• Access to our online Help Directory 
• Response time of 24 hours or less on most requests
• Invitation to participate in beta programs

Extended 24/7 support is available. Please email for further information.

Customer Support

This is available to customers with a current Annual Software Maintenance contract and provides the following options

1) Access to our Knowledge Base

Search our online knowledge base which is the same tool that our own Technical Support staff use to resolve many of the issues that may arise.

2) Email

Submit your support request to and a technical representative will respond as soon as possible.

3) Customer Support Hotline

+61 8 9284 0663, available 9:00 AM - 5:00 PM WST, weekdays excluding holidays.

To learn more about Essatto Annual Software Maintenance plan or customer service options, please email